Uneekor, Inc.

Master Your Passion. Cutting edge launch monitors, simulators, and performance software.

Technical Support, Golf Specialist

Support EngineerSupport EngineerFull TimeRemoteTeam 11-50Since 2015H1B No SponsorCompany SiteLinkedIn

Location

Florida

Posted

55 days ago

Salary

$25 - $28 / hour

English

Job Description

• Level 2 support resolves complex, escalated issues that require advanced troubleshooting skills and a strong working knowledge of Uneekor products and systems. • Provide technical assistance in the installation, implementation, configuration, and troubleshooting of hardware and software products. • Diagnose and resolve technical issues, including network connectivity and system errors. • Follow up with clients to ensure their systems are fully functional after troubleshooting. • Respond to technical support inquiries via phone, email, and chat in a timely and professional manner. • Document technical knowledge in the knowledge database. • Thorough documentation of customer interactions within the Uneekor’s CRM platform (Hubspot). • Mentor level 1 support specialists on department policies and procedures. • Collaborate with other teams to escalate and resolve complex technical issues. • Escalates unresolved issues to Level 3 Support. • Keep up to date with industry trends, emerging technology, Uneekor’s hardware and software products, and technical support processes.

Job Requirements

  • Passion for golf and a high level of golf knowledge and experience highly preferred.
  • Possess solid knowledge of the game of golf and various concepts of physics, such as aerodynamics, inertia, impulse, momentum, forces, and trajectory.
  • Strong analytical and problem-solving skills.
  • Ability to multitask and prioritize work in a fast-paced environment.
  • Experience working in a team-oriented environment.
  • Excellent written and verbal communications skills.

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