• Design, implement, and manage SLOs, SLIs, and error budgets, ensuring reliability aligns with user expectations and business objectives. • Develop production-grade software to enhance system reliability and reduce manual toil through automation. • Implement and optimize observability solutions using tools like OpenTelemetry, with a focus on high-cardinality metrics, distributed tracing, and actionable insights. • Drive postmortem processes and lead in-depth root cause analyses for incidents, ensuring lessons learned are effectively applied to prevent recurrence. • Define and monitor MTTx metrics (MTTA, MTTR, MTTF), using them to guide system improvements and measure reliability progress. • Design and participate in Chaos Engineering exercises. • Collaborate with engineering teams to design systems with reliability and scalability in mind, incorporating capacity planning, resiliency patterns, and modern deployment strategies (e.g., Canary, Blue-Green). • Lead design reviews for alerting strategies, ensuring effective signal-to-noise ratios in monitoring and incident management. • Advocate for and implement best practices in incident response and system design to achieve optimal uptime and performance.