• Manage first level CRM support and consulting for sales related initiatives, including working with the global CRM team on development, testing, and implementation of changes • Create, improve, implement and enforce sales operational processes, governance and policies to drive consistent and measurable success in the Sales organization; document and maintains procedures to run reports and storage of information • Participate in the implementation and reporting of analytics surrounding forecasts, pipelines and opportunity value as required • Support master data management efforts; ensuring data cleanliness • Assist with Contract Administration, including coordinating contract renewal execution with the Contract Administrator to ensure all agreements are processed timely, pricing parameters are correctly documented, and pricing entered in ERP system • Respond to customer specific pricing conflicts; researching where conflicts reside and correcting as needed • Assist customer service or sales teams in day-to-day activities such as preparing quotes, agreements, sample follow-up, cross selling, new product discussions, and channel support • Perform other duties as required to meet business needs. Assist with reporting and compliance tracking