Role Description

The Global Channel Partner Support & Training Manager will play a pivotal role in empowering AIM’s global channel partner ecosystem to successfully sell, deploy, support, and optimize AIM autonomous technologies and solutions. This position combines deep product and partner knowledge with the ability to design and deliver training programs, enablement resources, and world-class partner support processes that drive adoption, performance, and customer satisfaction across international partners.

The ideal candidate is a strategic thinker with a strong technical aptitude, exceptional communication skills, and demonstrated experience working with channel networks in high-growth technology environments.

Key Responsibilities

• Team Build & Scale Responsibility
  • Own the design, hiring, onboarding, and development of a global Channel Partner Support & Training organization as AIM scales.
  • Define future team structure, roles, and regional coverage based on partner growth, deployment volume, and service complexity.
  • Recruit, mentor, and lead a high-performance team of partner support specialists, technical trainers, and regional enablement leads.
  • Establish operating rhythms, performance standards, and career paths to support long-term organizational growth.
  • Scale the function from early-stage, hands-on execution to a mature, globally distributed enablement organization.
• Partner Support Enablement
  • Serve as the primary point of contact for AIM’s global partners seeking support on product inquiries, technical issues, deployment challenges, and escalations.
  • Develop and maintain robust support materials (knowledge base articles, troubleshooting guides, FAQs) tailored to channel partner needs.
  • Monitor recurring issues and collaborate with product, engineering, and support teams to improve resolution paths and product knowledge sharing.
• Training & Onboarding
  • Design, implement, and evolve comprehensive onboarding and continuous training programs for channel partners — covering technical, sales, deployment, and service components.
  • Deliver training in multiple formats: live virtual sessions, in-person workshops, recorded modules, and documentation.
  • Track and assess partner performance on certifications and training outcomes to ensure readiness and competence.
• Program Strategy & Collaboration
  • Build a structured certification program to validate partner capabilities and ensure consistent quality in pre-sales, implementation, and post-sales support.
  • Partner with AIM’s internal teams (product, business development, engineering, marketing) to align partner education with evolving product releases and market needs.
  • Contribute to partner success metrics and KPIs that drive growth, adoption, and partner satisfaction globally.
• Operational Excellence
  • Establish scalable processes for partner support requests, triage methods, escalation paths, and SLA tracking.
  • Advocate for partners’ voices internally by gathering feedback and identifying trends that inform product improvements.

Qualifications

• Proven experience (5+ years) in partner enablement, channel support, technical training, or similar roles — ideally in enterprise software, SaaS, robotics, or AI-enabled systems.
• Strong instructional design abilities and experience delivering training to varied audiences.
• Excellent written and verbal communication skills; comfortable presenting to technical and non-technical audiences.
• Ability to travel internationally as needed to support partner events, trainings, and on-site engagements.
• Familiarity with channel management tools (CRM, LMS, support ticketing systems) is a plus.

Benefits

• Solve a massive set of real-world problems that require scalable earth moving.
• Accomplish that via deploying and expanding cutting edge tech.
• Run your workstreams with the largest degree of autonomy.
• Have an opportunity for rapid growth and a large voice on the direction of the company.
• Receive company funded medical, dental, vision, 401k, life insurance, gourmet food & perks.
• Experience a strong onsite collaboration (AIM offices, labs and proving grounds on the east side of the Greater Seattle area).
• Have an opportunity to travel to unique sites around the world (Americas, Australia, Africa & more).