PerkinElmer

For 85 years, we have pushed the boundaries of science with a clear purpose – to help our customers achieve theirs.

Principal Technical Support Specialist

Support EngineerSupport EngineerFull TimeRemoteTeam 5,001-10,000Since 1938H1B SponsorCompany SiteLinkedIn

Location

Connecticut

Posted

32 days ago

Salary

$87.9K - $120K / year

Bachelor Degree5 yrs expEnglish

Job Description

• Receives and responds to calls and e-mails from users • Provide remote diagnosis and walk customer through problem resolution • Drive towards successful remote resolution of supportable calls • Analyze system data and customer history • Maintain electronic records of all service and support functions

Job Requirements

  • Bachelor’s degree or equivalent in Biology, Chemistry, Electronics, or related discipline
  • 5 years experience in a support, service, or analytical laboratory environment
  • Sound technical knowledge in all product lines supported
  • Ability to follow written and verbal directions
  • Proficient in operating personal computer to enter data and generate reports

Benefits

  • Training and development opportunities
  • Health and safety training
  • Compliance training
  • Potential for healthcare benefits

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