Role Description

As a Project Manager, you lead cross-functional and client-facing interactions that drive successful onboarding and delivery of Rithum solutions. You partner closely with clients, technology partners, and internal teams to ensure project scope is delivered predictably, on time, and to quality standards, enabling customers to fully realize the value of the Rithum platform.

• Collaborate across Sales, Product, Engineering, and Services to coordinate delivery, manage dependencies, and advocate for the client throughout the delivery lifecycle.
• Serve as a central point of execution and communication, translating technical complexity into clear plans, milestones, and updates for both internal and external stakeholders.
• Bring a strong foundation in project management methodologies, including both Agile and Waterfall approaches as applied to client-facing implementations.
• Manage scope, track progress, identify and mitigate risk, maintain accurate schedules, and communicate effectively with clients and internal teams.
• Comfortable with proactive solutioning and risk mitigation to ensure on-track delivery.

Responsibilities

• Independently manage the delivery of complex client implementations from kickoff through completion.
• Lead cross-functional planning efforts, including requirements gathering, scope verification, dependency mapping, and milestone definition.
• Drive execution by maintaining project plans, tracking progress, managing risks, and resolving issues proactively.
• Serve as the primary execution and coordination point between clients, partners, and internal project teams.
• Communicate project status, risks, and decisions clearly and consistently to stakeholders.
• Proactively identify blockers and trade-offs; escalate issues effectively with clear context and recommendations.
• Maintain accurate schedules, delivery artifacts, and documentation including project plans, timelines, risk and decision logs, and retrospectives.
• Apply Agile, Waterfall, or hybrid delivery methodologies appropriately based on client and project needs.
• Contribute to delivery excellence by following established delivery standards and identifying incremental process improvements.

Qualifications

• 2+ years of experience in a client-facing role within SaaS, ideally in onboarding or solution engineering.
• Fluent in both written and spoken English.
• Familiarity with product data feed formats (XML, TXT, CSV, JSON), FTP and API.
• Highly organized, able to quickly understand technical concepts, and skilled at crafting clear, digestible messaging for client audiences.
• Strong working knowledge of Excel.
• Experience managing multiple complex client projects simultaneously.
• Strong problem-solving skills with a client-focused mindset.
• Excellent communication and presentation skills for both technical and non-technical audiences.
• Strong documentation and process development abilities.
• Experience delivering software training content.
• Ability to thrive in a fast-paced, dynamic environment with shifting priorities.

Preferred Qualifications

• Bachelor's degree in computer science, Information Technology, or a related field.
• 3+ years of experience in a client-facing technical role within SaaS, ideally in onboarding or solution engineering.
• Additional language proficiency is a plus.
• Familiarity in API integrations (REST and SOAP).
• Experience working with enterprise clients and/or in the e-commerce industry.
• Familiarity with remote-based training tools.
• Formal training or certification in Project Management methodologies (PMI, Agile, etc.).

Travel Required

• Up to 10%

Benefits

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1.
• A 6% 401(k) match.
• Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days.
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave.
• Accident, critical illness, and hospital indemnity insurance.
• Pet insurance.
• Legal assistance and identity theft insurance plans.
• Life insurance 2x salary.
• Access to the Calm app and the Employee Assistance Program.
• $65/month Remote work stipend for internet.
• Culture and team-building activities.
• Tuition assistance.
• Career development opportunities.
• Charitable contribution match up to $250 per year.