Customer Success Manager
Location
United States
Posted
1 day ago
Salary
Not specified
Job Description
About Us
We are a global learning platform on a mission to motivate every learner by empowering every educator.
From K–12 classrooms and universities to corporate training settings, our platform is trusted in over 150+ countries by 75 million monthly active users. In the U.S., 90% of schools use Wayground to engage students and transform learning through technology.
Wayground is a high-growth, profitable SaaS company backed by leading investors including Tiger Global, GSV, and Nexus Venture Partners.
If you're excited about education and international SaaS and want to build towards a mission that you can be proud of, then Wayground is the right place for you.
With a commitment to fostering active learning, and taking Quizizz to more learners across the globe. If you're excited about education and international SaaS and want to build towards a mission that you can be proud of, then Quizizz is the right place for you.
Joining the schools team at Quizizz, this Customer Success Manager role focuses on partnering with K-12 schools across the U.S. It’s a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue (ARR). Our approach combines strong data insights and the use of sophisticated Customer Success tools to enhance the educational journey and achieve strategic goals.
\n6-Star Onboarding:
Ensure every customer receives a 6-star onboarding experience, achieving 100% onboarding success.
Collaborate closely with customer points of contact to effectively introduce and integrate Quizizz into their environment.
Product Utilization:
Drive increased product usage within your book of business (BoB), identifying and supporting low-usage accounts to maximize their engagement.
Initiate proactive outreach to encourage and boost product adoption.
Engagement and Voice of Customer:
Maintain regular engagement through various touchpoints throughout the customer journey.
Capture and document insights from interactions, contributing to the voice of the customer (VOC) initiatives to inform and enhance our offerings.
Customer Retention:
Take ownership of renewal processes for your accounts, ensuring continuity and sustained partnership.
Engage with various customer stakeholders to facilitate and secure renewals, addressing their needs and concerns.
- Extensive experience or strong relationships with educational leaders, including districts, regional education agencies, or charter organizations.
- Familiarity with funding sources, including state and federal programs such as Title funding, ESSER allocations, and other grant opportunities.
- Understanding of education policies and legislation that impact district and school decision-making, with the ability to anticipate and respond to challenges or opportunities.
- Proven ability to navigate and leverage regional priorities to support customer renewals and drive expansion efforts across school districts.
- Excellent written communication skills and impeccable grammar.
- We value your skills and work ethic more than the number of years you've worked, but you would likely need at least 2 years of experience in the field of customer success.
- Experience in consumer products in the ed-tech sector is a bonus.
- Working with CRMs such as Salesforce, Gainsight, or Zendesk.
Working at Wayground
- Healthcare coverage for you and your dependents.
- Competitive compensation.
- Flexible PTO, remote and hybrid work options.
- Additional health, financial, and professional development benefits.
If you are looking for an opportunity to make an impact in the education technology space and contribute to the growth of a fast-paced and innovative company, Wayground is the perfect place for you. Join us in creating engaging learning experiences that inspire students worldwide!
Wayground is an equal opportunity employer and we believe diversity is key to our success.
Related Guides
Related Job Pages
More Customer Success Manager Jobs
Senior Customer Success Manager
Life of ProsperityMentoring Entrepreneurs through our Personal Development curriculums .
Senior Customer Success Manager at Life of Prosperity managing high-value client relationships
Customer Success Manager
Stay AISupercharge growth with the next-gen subscription app. Gain subscribers, reduce churn, and boost LTV.
The Customer Success Manager will focus on providing exceptional ongoing strategy and recommendations to customers starting and growing their subscription programs. This involves consistently meeting and exceeding expectations to ensure long-term success with the platform.
Enterprise Customer Success Manager
AiwynEmpowering accounting firms with Practice Intelligence™ solutions that make a difference.
The role involves overseeing customer lifecycle activities such as onboarding, QBRs, and executive check-ins to ensure satisfaction and drive retention and growth within the enterprise base. This includes developing tailored success plans, guiding solution adoption, and collaborating cross-functionally to address issues and pursue expansion opportunities.
Clinical Specialist, CRM
AbbottAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
CRM Product Support Specialist providing engineering and clinical support in cardiac management
