• Facilitate workshops to align stakeholders, prioritize needs, and establish product direction • Lead or support user and stakeholder interviews, usability testing, and field research • Help our clients gain clarity and confidence in their product decisions so they can advocate for their product internally and guide it forward effectively • Regularly present work to stakeholders, collect feedback, and iterate • Document findings and translate them into actionable insights and concepts • Create user flows, product flows, wireframes, and click-through prototypes to visualize the solution and guide development • Define, prioritize, and write product requirements and tickets with clear context and rationale • Collaborate with development throughout the build process to ensure feasibility, clarity, and alignment • Identify friction points in interaction, experience, or process, and recommend improvements • Work with the Product Practice Director to evolve our approach to product foundations (Discovery), definition, and alignment, and to share best practices and continuous improvements across teams