Health Plan Sales Associate II

SalesSalesFull TimeRemoteTeam 1,001-5,000Since 30+ yearsH1B SponsorCompany SiteLinkedIn

Location

United States

Posted

53 days ago

Salary

$41.2K - $66K / year

High School3 yrs expExperience acceptedEnglish

Job Description

• Identify and educate consumers about the CareSource exchange product lines • Generate enrollment leads and referrals • Support enrollment of eligible consumers in the CareSource plan • Facilitate enrollment growth in the product • Assist prospective members with selecting and enrolling in the CareSource exchange health plan • Educate members on benefits and services, plan premiums, co-pays and coinsurance • Answer all Healthcare Exchange inquiries • Assist with application process for enrollment • Serve as a subject matter expert on CareSource exchange healthcare plans and product lines • Assist members with navigating the healthcare system • Order member ID cards • Resolve pharmacy inquiries • Resolve escalated member complaints • Consult with support departments for expedited resolution • Inform members of premium payment options • Make proactive outbound sales calls based on identified leads or campaigns • Ensure compliance with HIPAA and State/CMS requirements and regulations • Maintain documentation of all communications with members and prospective members • Build and strengthen member relationships by providing world class customer service • Research, follow up, and resolve all open/pended issues in a timely manner • Make contact with potential members and successfully quote their insurance premiums • Service and provide information regarding applicable changes to their policy • Adhere to all departmental and company policies and procedures

Job Requirements

  • High School Diploma or General Equivalency Degree (GED) required
  • Associate’s degree or equivalent years of relevant work experience preferred
  • Minimum of three (3) years of customer service, sales support or other related experience required
  • Commercial insurance sales experience preferred
  • Computer proficiency with knowledge and experience in a Windows environment
  • Typing speed of 35 words per minute (WPM)
  • Strong written and verbal communication skills
  • Professional phone etiquette
  • Proper use of grammar
  • Ability to work in a fast paced environment
  • Adaptable to a constantly changing environment
  • Solid self-management and time management skills
  • Ability to work effectively independently and within a team environment
  • Critical thinking and listening skills
  • Decision making and problem solving skills
  • Demonstrates confidence and positivity
  • Sales skills to meet enrollment objectives
  • Professional telemarketing skills
  • Current, unrestricted State Insurance license in Accident and Health in state of practice within state(s) of assigned territory is /are required or ability to achieve license(s) within 30 days of hire
  • Certification Requirement within state(s) of assigned territory: If a Federally-Facilitated Marketplace (FMM) State, certification from the Health Insurance Marketplace and annual recertification each year thereafter is required

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
  • Bonuses
  • Comprehensive total rewards package

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