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Role Description

Connection has a fantastic opportunity through our Technical Staffing division for a Server Hardware Technician in Charlotte, NC. This is a full-time remote position (1 day a week in office) with benefits.

• Provide enterprise level support of IT infrastructure technologies needed for critical business operations applications.
• Server hardware support of HP and Dell.
• Windows troubleshooting.
• Server backup support.
• Server decommissioning with some Linux support is a plus.

• Building, provisioning, and maintaining servers and workstations.
• Utilizing BigFix Automation tool.
• Plans, designs, installs and/or supports critical computer systems in a highly regulated and secure environment.
• Facilitates technical and business planning for upgrades in coordination with key business functions and control centers.
• Provides technical guidance related to critical infrastructure support software and hardware to members of the IT staff.
• Develops (or assists in developing) functional standards for critical infrastructure software and hardware.
• Assists in the design and implementation of required systems that meet functional and compliance requirements for critical control center operations.
• Integrates critical infrastructure software and hardware configurations to maximize operational reliability and performance, and maintain regulatory compliance.
• Coordinates critical infrastructure hardware and software upgrades with control centers, business support teams, and other areas of IT or other business units.
• Prepares activity and progress reports regarding individual and project activity.
• Keeps abreast of new hardware, software, and compliance developments, evaluates alternative approaches, and recommends new hardware technologies, software, or upgrades which enhance operational reliability and process efficiencies.
• Provide OS Level Support for Critical IT Infrastructure, both physical & virtual for the DEF Region.
• OS Versions – Microsoft Windows Server 2012/2016/2019, Windows 10 Enterprise as well as Linux (RHEL 7/8/9).
• Provide Hardware Level Support for Critical IT Infrastructure (Server/Workstation/Appliances).
• Hardware Vendors - HPE & DELL.

Qualifications

• Associates degree in Information Technology, Computer Science, or Other Related Degree.
• IT and OT Hardware, Operating System, and Software maintenance/support; CIOPS Network architecture and security; NERC CIP and TSA requirements and implementation.
• CompTIA A+ and/or CompTIA Network+ and/or Microsoft Certified IT Professional (MCITP).
• Experience in Linux command-line, system configuration, networking, and security protocols.
• Ability to work effectively in a technically complex critical infrastructure environment.
• Strong understanding of regulatory compliance requirements (NERC CIP, TSA).
• 2-3 years practical experience with Windows/Linux operating systems and general computer asset usage and support.
• Hybrid Mobility Classification – Work will be performed from both remote and onsite locations, so employees should live within a reasonable daily commute to a Duke Energy facility.
• Office/Data Center Settings.

Requirements

• Applicants must be authorized to work for any employer in the U.S.
• We are unable to sponsor or take over sponsorship of an employment visa at this time.

Benefits

• Min: USD $27.88/Hr.
• Max: USD $35.37/Hr.