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Role Description

We’re seeking a Patient Growth Specialist to support the expansion of our virtual cardiac rehabilitation program. This role is ideal for candidates with a clinical or exercise science background who are excited to combine patient education with performance-driven outreach.

• Engage cardiac patients through high-volume outbound calling.
• Educate patients on the benefits of cardiac rehabilitation, address clinical and logistical questions, overcome hesitation, and guide patients through enrollment and initial technical setup.
• This is a highly conversion-focused role that blends clinical credibility with strong sales and objection-handling skills.

Key Responsibilities

• Make high-volume outbound calls to eligible cardiac patients identified through health system partners.
• Educate patients on cardiac rehabilitation, program expectations, and clinical benefits in a clear, reassuring way.
• Use strong objection-handling and motivational interviewing techniques to drive enrollment and attendance.
• Answer basic clinical questions within scope and appropriately escalate complex clinical concerns to the care team.
• Assist patients with mobile app downloads, account setup, and basic technical troubleshooting.
• Complete appointment reminder and confirmation outreach to reduce no-shows and improve attendance.
• Accurately document call outcomes, patient status, and next steps in internal systems.
• Meet or exceed daily call volume, enrollment, and attendance targets.
• Partner closely with Enrollment Operations and Clinical teams to ensure a high-quality, compliant patient experience.

Qualifications

• Bachelor’s degree in Exercise Science, Kinesiology, Health Sciences, Nursing, or a related clinical field or equivalent clinical experience in cardiac rehab, physical therapy, or patient care.
• Background in one or more of the following:
  • Exercise physiology
  • Cardiac rehabilitation
  • Clinical care coordination
  • Patient education or health coaching
• Strong verbal communication skills with the ability to build trust quickly with cardiac patients.
• Comfort discussing cardiac conditions, procedures, and recovery in patient-friendly language.
• Proven ability to perform in a metrics-driven, high-volume calling environment.
• Strong objection-handling skills and ability to motivate behavior change.
• Technical comfort helping patients navigate mobile apps and resolve basic tech issues.
• Reliable internet connection and a quiet, professional home workspace.

Highly Preferred Experience

• Certified Exercise Physiologist (ACSM-CEP), Clinical Exercise Physiologist, Cardiac Rehab Specialist, RN, or similar clinical credentials.
• Prior experience in:
  • Cardiac rehab programs
  • Hospital discharge or referral coordination
  • Patient navigation or care management
  • Experience enrolling patients into clinical or digital health programs
  • Familiarity with EMRs, CRMs, power dialers, or patient engagement platforms
  • Sales, outreach, or growth experience in healthcare or digital health environments

Compensation

$30/hour

Work Structure

Fully Remote (United States)

Hours/Schedule

Monday–Friday, 10:00 AM – 6:00 PM ET

Reporting to

Senior Enrollment Operations Manager

Location

United States

Note

This is a 1099 contractor position.