Customer Service Phone Specialist
Location
United States + 180 moreAll locations: United States, Canada, Brazil, Colombia, Argentina, Chile, Venezuela, Bolivarian Republic Of, Bolivia, Plurinational State Of, Ecuador, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Mexico, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Dominican Republic, Puerto Rico, Bahamas, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat, United Kingdom, Germany, France, Estonia, Portugal, Hungary, Poland, Ukraine, Romania, Bulgaria, Czech Republic, Slovakia, Belarus, Moldova, Republic Of, Sweden, Greece, Belgium, Italy, Ireland, Switzerland, Netherlands, Finland, Malta, Denmark, Lithuania, Croatia, Spain, Austria, Bosnia And Herzegovina, Iceland, Luxembourg, Macedonia, The Former Yugoslav Republic Of, Montenegro, Norway, Serbia, Slovenia, Albania, Cyprus, Latvia, Monaco, South Africa, Egypt, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Côte D'ivoire, Congo, The Democratic Republic Of The, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-bissau, Kenya, Lesotho, Liberia, Libyan Arab Jamahiriya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Réunion, Rwanda, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, Swaziland, Tanzania, United Republic Of, Togo, Tunisia, Uganda, Zambia, Zimbabwe, Georgia, Turkey, Israel, United Arab Emirates, Armenia, Azerbaijan, Bahrain, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Palestinian Territory, Occupied, Yemen, India, Japan, Philippines, Pakistan, Thailand, Singapore, Viet Nam, Taiwan, Province Of China, Indonesia, Cambodia, Lao People's Democratic Republic, Malaysia, Myanmar, Korea, Republic Of, China, Afghanistan, Bangladesh, Bhutan, Kazakhstan, Kyrgyzstan, Maldives, Mongolia, Nepal, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan, Australia, Papua New Guinea, Kiribati, Palau, French Polynesia, Tuvalu, New Zealand
Posted
67 days ago
Salary
$4 / hour
Job Description
Role Description
We are seeking a reliable and customer-focused Phone Customer Service Specialist to join our team. In this role, you will handle inbound and outbound customer calls, resolve inquiries efficiently, and deliver an exceptional customer experience while meeting performance standards.
-
Answer inbound customer calls and provide assistance with:
- Product inquiries
- Website navigation and technical assistance
- Billing questions and charges
- Order status and tracking
- Returns and replacements
- Maintain efficiency by meeting performance metrics, including an average handle time of approximately 5 minutes per call and a minimum of 60 calls per day.
- Conduct outbound calls to follow up on unresolved or disconnected customer interactions.
- Champion customer satisfaction by making sound, balanced decisions that prioritize both customer needs and overall business health.
Qualifications
- Above-average verbal communication skills with a clear, neutral accent
- Strong customer service and interpersonal skills
- Above-average technical proficiency and ability to quickly learn new systems
- Proven ability to multitask effectively, navigating multiple systems and tools while maintaining control of customer interactions
- Minimum of one (1) year of BPO experience in a customer service account
- High level of reliability and accountability, with flexibility to work varying schedules
Requirements
- Intel i5 processor or comparable equipment with at least 4GB RAM
- Reliable high-speed internet connection with a minimum speed of 30 Mbps
- Noise-canceling headset, required for use during the screening and interview process
- Dual monitors, required to be available by the first week of deployment
Benefits
- Pay Rate: $4.25 per hour
- Permanent Work from Home
- Bi-weekly paycheck
- Performance Bonuses and Incentives
- 6th month and annual anniversary bonus
- Up to 17 days of paid leave credits
Job Requirements
- Above-average verbal communication skills with a clear, neutral accent
- Strong customer service and interpersonal skills
- Above-average technical proficiency and ability to quickly learn new systems
- Proven ability to multitask effectively, navigating multiple systems and tools while maintaining control of customer interactions
- Minimum of one (1) year of BPO experience in a customer service account
- High level of reliability and accountability, with flexibility to work varying schedules
- Intel i5 processor or comparable equipment with at least 4GB RAM
- Reliable high-speed internet connection with a minimum speed of 30 Mbps
- Noise-canceling headset, required for use during the screening and interview process
- Dual monitors, required to be available by the first week of deployment
Benefits
- Pay Rate: $4.25 per hour
- Permanent Work from Home
- Bi-weekly paycheck
- Performance Bonuses and Incentives
- 6th month and annual anniversary bonus
- Up to 17 days of paid leave credits
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