Senior Call Center Representative

Call Center RepresentativeCall Center RepresentativeFull TimeRemoteTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Virginia

Posted

70 days ago

Salary

Not specified

Associate Degree5 yrs expExperience acceptedEnglish

Job Description

• Answer and track incoming calls • Prepare and submit accurate, detailed reports in government systems • Train and onboard new CSRs • Conduct database and open-source research • Route and escalate calls appropriately • Other duties, as assigned

Job Requirements

  • 5+years experience in a call center
  • Associates Degree (May be substituted with additional work experience).
  • Proven ability to multitask simultaneously communicating and inputting data
  • Strong written and verbal communication skills
  • Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
  • Experience in handling sensitive information

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