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Role Description

As a Regional Manager, Engineering, you will be responsible for managing the field service, System Support Engineers, and Dealers in their Region, and is responsible for, and has commensurate authority to accomplish, the fulfillment of the duties set forth below.

• To educate, train and always supervise System Support Engineers for them to fully execute their duties.
• To guide and manage weekly and monthly activity schedules of Systems Support Engineers, and to check and approve activity and expense reports and submit to Senior Director of Technical Services.
• To fully understand information and instructions on field service from Head Office, and to assume responsibility for the effect and thorough implementations for the best interest of the Company.
• To maintain close communication with the Regional Director, Sales and to work together with them to ensure smooth operations of sales, service training schools, service force activities and field service.
• To always work together with Regional Director, Sales on the overall operations of the Regional Office.
• To ensure the utmost utilization of facilities, equipment, tools, etc. for the best service operations.
• To take utmost care to maintain and increase the image and reputation of the company.
• To always remain familiar with the competition, competitors, competitive products, industry, etc. not limited to field service.
• To submit reports requested by the head office in a timely manner.
• To manage the expenses within the approved budget.
• To be responsible for the scheduling and conduct of service training in the Region. The System Support Engineers should be responsible for some of the training on a rotating basis.
• To provide timely technical assistance via telephone or email from the Regional Office to any service location that needs technical advice when the System Support Engineer is not available.
• To spend at least one-quarter of their time in the field for educating and supervising his subordinates and dealers.
• To always keep track of Kyocera products each dealer handles and of the machine population of each dealer.
• To develop and execute a plan(s) of field service activities in line with the policies and guidelines of the Company and Sales Department.
• To remain familiar with the products, and to always stand ready for any service problems.
• To help and guide System Support Engineers in their field activities.
• To educate constantly dealer service people and update such a program(s).
• To maintain close relationships with their dealers and to ensure that they are consistent with Kyocera’s service policies and procedures.
• To have close communications with Head Office and Regional Managers, Engineering on any shows to be held in their region. And to assume the responsibility for service activities at a show.
• To constantly collect, grasp, analyze and maintain any information and problems in the field, and to report to the Senior Director of Technical Services.
• To make a decision on products, supplies and/or parts which dealers want to return to Kyocera upon deliberation with Regional Director, Sales.
• To manage parts System Sales Engineering have.
• To recommend employment, termination, transference, promotion, demotion, compensation, and the like, of subordinates of the incumbent to Senior Director of Technical Services.

Qualifications

• Minimum 5 Years working in a technical background with particular emphasis in color imaging, digital black and white and wide format.
• Minimum 5 years technical experience within the office product industry.
• Experience with computers (Macintosh, PC and Unix) and networks.
• Working knowledge of document editing and desktop publishing applications. Prior training on color and digital black and white controllers is also highly desirable.
• Physical requirements: Occasionally lift and/or move up to 50 lbs., kneeling, lifting, bending, standing for long periods of time.
• Company paid relocation is not provided. Employee must be willing to self-relocate.
• Valid driver’s license.
• Ability to travel 75% (includes overnight).

Requirements

• Bachelor’s degree (preferred).
• CNE or MSCE certification is highly desirable.
• Prior training on color and digital black and white controllers is also highly desirable.

Benefits

• Medical, dental and vision plans.
• 401(k) retirement plan with Company match.
• Life insurance and disability coverage.
• Paid time off and holidays.
• Paid parental leave.
• Employee Assistance Program.
• Volunteer Time Off.
• Professional development course reimbursement.