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Role Description

We are seeking a strategic and hands-on Director, Technical Operations to manage Quality, Compliance, Technical Documentation and lead the lifecycle excellence of our products. This leader will ensure that our technology is built to the highest standards, remains compliant with global regulations, and operates at peak performance once deployed in the field. You will bridge the gap between engineering, manufacturing, and field operations, ensuring that technical knowledge is captured and compliance is ironclad.

About the work

• Quality & Compliance Strategy
  • Quality Management System (QMS): Design, implement, and maintain a robust Quality Management System (e.g., ISO 9001) that scales with the company.
  • Regulatory Oversight: Ensure all products and operations meet federal, state, and local regulations while also complying with ISO standards.
  • Audit Management: Lead internal and external audits to ensure continuous adherence to safety and quality protocols.
  • Partner Quality: Drive Partner Level Quality to ensure upstream conformance throughout the product supply chain.
• Technical Documentation & Knowledge Management
  • Change Management: Oversee Engineering Changes (ECO/MCO) across hardware components and firmware updates within the product set.
  • Product Definition: Develop and version technical documentation tied to product definition within the business’s PLM (Product Lifecycle Management) system.
• Leadership & Cross-Functional Collaboration
  • Feedback Loops: Establish "field-to-engineering" feedback loops to ensure quality issues in the fleet are addressed in future product iterations.
  • Team Leadership: Build and mentor a multidisciplinary team of quality engineers, technical writers, and fleet analysts/coordinators.
  • Budgeting: Manage the departmental budget for Quality and Compliance.

Qualifications

• Bachelor’s degree in Engineering, Operations, or a related technical field (Master’s preferred).
• 10+ years in technical leadership roles, with a proven track record in Compliance and Quality Engineering.
• Deep understanding of QMS frameworks (ISO, Six Sigma, Lean).
• Exceptional ability to translate complex technical concepts into clear documentation for diverse audiences.
• Strong data-driven decision-making skills to manage cost-of-quality analyses.

Benefits

• 401(k) Plan: Includes a 6% company match.
• Equity: Company stock options.
• Insurance Coverage: 100% company-paid medical, dental, vision, and short/long-term disability insurance for employees.
• Benefit Start Date: Eligible for benefits on your first day of employment.
• Well-Being Support: Employee Assistance Program (EAP).
• Time Off:
  • Exempt Employees: Flexible, unlimited PTO and 10 company holidays, including a winter shutdown.
  • Non-Exempt Employees: 10 vacation days, paid sick leave, and 10 company holidays, including a winter shutdown, annually.
• On-Site Perks: Catered lunches four times a week and a variety of healthy snacks and refreshments at our Salem and Pittsburgh locations.
• Parental Leave: Generous paid parental leave programs.
• Work Environment: A culture that supports flexible work arrangements.
• Growth Opportunities: Professional development and tuition reimbursement programs.
• Relocation Assistance: Provided for eligible roles.
• Annual Discretionary Bonus: Provided for eligible roles.

Company Description

Agility Robotics is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits unlawful discriminatory practices, including harassment.

Agility Robotics does not accept unsolicited referrals from third-party recruiting agencies. We prioritize direct applicants and encourage all qualified candidates to apply directly through our careers page.

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