At SSOE, our growth trajectory allows us to offer the opportunities normally associated with a large firm while embracing the collaborative and supportive culture often found in smaller firms. 28% of our employees have been with SSOE for 10 years or more. 15% percentage of employees with tenure exceeding 15 years. 99% our CEO’s approval rating on Glassdoor. 98% portion of our clients who say they would recommend us to a colleague.
Product Support Manager- Deltek (Vantagepoint)
Location
United States
Posted
51 days ago
Salary
Not specified
Job Description
Role Description
You don't have to be an employee long before you understand the SSOE difference. It goes back to our history of reinventing ourselves for new markets, serious rates of growth year after year, and being ahead of the curve in technology. Those are the achievements of a company that rewards talent and effort in ways that mean the most to the individual.
When you work at SSOE, you work with the best and you're a part of something bigger than yourself. And providing the best possible workplace for our employees gives us a competitive advantage-helping us attract and retain top talent and drive better business results.
As part of our commitment to innovation, all team members will be trained on Microsoft Copilot and empowered to use it as a core tool in their everyday work.
- Coaches, directs, coordinates, facilitates and supervises section personnel including system administrators, support staff, and implementation team members.
- Oversees the end-to-end configuration, and optimization of Deltek Vantagepoint ERP system.
- Manages system setup and activation tasks including user account creation, role-based security configuration, fiscal year setup, multi-currency management, and organizational structure configuration.
- Ensures data migration, integration, and system conversions are executed accurately.
- Develops and implements comprehensive training programs for end-users across all departments.
- Establishes and maintains system security protocols.
- Coordinates with cross-functional teams including IT, Finance, HR, and Project Management.
- Monitors system performance, conducts readiness assessments, manages system updates and upgrades, and troubleshoots technical issues.
- Acts as primary liaison with Deltek support and external consultants.
- Develops and deploys custom reports, dashboards, and key performance indicators (KPIs).
- Manages system change control processes, tests new features and configurations, and implements improvements.
- Oversees project management and resource planning functionality within Vantagepoint.
- Identifies system utilization gaps, optimization opportunities, and areas for process improvement.
- Responsible for section employee relations activities with the assistance of the Human Resources Department.
- Job may require use of AI or similar digital technology including Deltek Dela to perform the job function.
Qualifications
- Bachelor or Master's Degree in Information Systems, Business Administration, Computer Science, or related field.
- Minimum of ten (10) to twelve (12) years related experience in enterprise software administration and implementation.
- Deltek VantagePoint experience is required.
- Knowledge / Experience full lifecycle ERP ownership: configuration, optimization, upgrades, change control, support operations.
- Ability to define and standardize firm-wide business processes and translate them into ERP configuration and governance.
- Strong understanding of project accounting / professional services operations / resource planning and project health metrics.
- General experience related to this management position such as ERP security administration / reporting & analytics / integrations & data management / change control / release management.
- Excellent English communication and coordination skills.
Requirements
- Deltek Vantagepoint experience.
- ERP knowledge.
Benefits
- A collaborative and supportive culture where you’re not just a number—you’re a critical and highly valued member of our team!
- Hybrid / remote framework.
- Experience exciting projects from start to finish and interface directly with some of the most forward-thinking clients in the world.
- A mindset of continuous learning where you are encouraged to ask questions, bring fresh ideas to the table, and pursue your professional development goals.
- A diversity of market sectors, project types, and geographic locations that help insulate your career from economic ups and downs.
- A formal career path and real opportunities for advancement.
- A holistic approach to compensation and benefits that supports your physical and mental health, encourages work-life balance, and empowers your career advancement and financial success.
Company Description
At SSOE, our growth trajectory allows us to offer the opportunities normally associated with a large firm while embracing the collaborative and supportive culture often found in smaller firms.
- 28% of our employees have been with SSOE for 10 years or more.
- 15% percentage of employees with tenure exceeding 15 years.
- 99% our CEO’s approval rating on Glassdoor.
- 98% portion of our clients who say they would recommend us to a colleague.
Job Requirements
- Bachelor or Master's Degree in Information Systems, Business Administration, Computer Science, or related field.
- Minimum of ten (10) to twelve (12) years related experience in enterprise software administration and implementation.
- Deltek VantagePoint experience is required.
- Knowledge / Experience full lifecycle ERP ownership: configuration, optimization, upgrades, change control, support operations.
- Ability to define and standardize firm-wide business processes and translate them into ERP configuration and governance.
- Strong understanding of project accounting / professional services operations / resource planning and project health metrics.
- General experience related to this management position such as ERP security administration / reporting & analytics / integrations & data management / change control / release management.
- Excellent English communication and coordination skills.
- Deltek Vantagepoint experience.
- ERP knowledge.
Benefits
- A collaborative and supportive culture where you’re not just a number—you’re a critical and highly valued member of our team!
- Hybrid / remote framework.
- Experience exciting projects from start to finish and interface directly with some of the most forward-thinking clients in the world.
- A mindset of continuous learning where you are encouraged to ask questions, bring fresh ideas to the table, and pursue your professional development goals.
- A diversity of market sectors, project types, and geographic locations that help insulate your career from economic ups and downs.
- A formal career path and real opportunities for advancement.
- A holistic approach to compensation and benefits that supports your physical and mental health, encourages work-life balance, and empowers your career advancement and financial success.
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