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Role Description

Legrand has an exciting opportunity for a Field Services Coordinator to join the Data Center Power and Control Division Starline Team. This is a remote position reporting to Canonsburg, PA.

The Field Services Coordinator position responds to a wide variety of Field Services related work that will vary from day to day and include collaboration with sales, marketing, purchasing, and accounting. The position will report to the Field Services Manager and will work closely with Regional Sales Managers and the sales rep network to ensure strong customer relations and a smoothly running services department. The role will provide the successful applicant with room to progress professionally as the Field Services department grows over the course of time.

What Will You Do?

• Availability to work with clients and technicians, sometimes after regular business hours and on weekends based upon business needs.
• Manage daily business tasks to ensure that all service operations are scheduled, completed, and invoiced to the customer.
• Create and issue Purchase Orders to 3rd party contractors.
• Direct the tasks of administrative personnel to ensure the right people and right equipment are scheduled to the right location at the right time.
• Handle order entry received via e-mail or phone using our ERP system.
• Coordinate specialized quoting and jobs between Legrand and 3rd party service providers.
• Resolve customer service issues including tracking orders, providing technical assistance, confirming on-site service dates, and getting on-site requirements prior to the work to be performed.
• Manage general administrative tasks.
• Work closely with other departments and maintain a basic business acumen to understand where and how to provide and receive pertinent information.
• Manage the Load Bank rental fleet inventory and scheduling of shipments and pick-ups.
• Perform additional position-related duties as assigned.

Qualifications

• Associates degree preferred or equivalent experience.
• Three to five years of experience in a technical customer service role.
• Experience with Microsoft Office Suite.
• Proven ability to learn and apply the knowledge gained.
• Prior experience using an ERP system a plus.
• Prior experience using Salesforce or scheduling software.
• Stable career history.
• Attention to detail.
• Knowledge of principles and processes for providing superior customer service.
• Good working knowledge of word processing, spreadsheet programs, file and record management, as well as other office procedures.
• Basic bookkeeping and financial skills.
• Ability to meet deadlines and manage one’s own time.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain interpersonal relationships.

Requirements

• Work performed in an office setting.
• Ability to sit for prolonged periods of time.
• The employee must occasionally lift and/or move up to 25 lbs.

Benefits

• Comprehensive medical, dental, and vision coverage.
• High employer 401K match.
• Paid time off (PTO) and holiday pay.
• Short-term and long-term disability benefit plans.
• Above-benchmark paid maternity and parental leave.
• Bonus opportunities in accordance with the Company’s incentive plans.
• Paid time off to volunteer.
• Active/growing Employee Resource Group network.

Company Description

Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable.

Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visit www.legrandgroup.com/en .