• Enable Precision Care World-Class Customer Service by providing GEHC Surgery (OEC Imaging Role) region-based support for a single modality to GE HealthCare Field Engineers. • Learn to complete on-time and accurate Installations, Preventative Maintenance, FMIs and/or ISIs. • Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment while developing skills to work alone. • Effectively communicate and partner with teammates and colleagues. • Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction. • Partner with the customer and recommend value-added services that will help the customer run their business more efficiently. • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times. • Serve as a member of the account community for key accounts. • Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs. • Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer.