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Role Description

• Payment System Configuration:
  • Configure and maintain payment entities in the gateway (merchants, providers, routing rules, limits).
  • Manage payment methods activation, routing logic, and transaction limits according to business requirements.
  • Support onboarding of new merchants from a technical perspective.
• Integrations & Testing:
  • Set up and test new payment integrations with providers and merchants.
  • Perform functional testing of payment flows (deposit / withdrawal) and validate transaction processing.
  • Assist with releases of new payment methods and features.
• Technical Support (L2):
  • Act as Level 2 technical support for the Customer Support team.
  • Investigate technical issues reported by merchants, providers, or internal teams.
  • Analyze logs, transaction statuses, and system behavior to identify root causes of issues.
• Monitoring & Incident Management:
  • Monitor alerts and system notifications related to payments and integrations.
  • Participate in incident investigation and resolution.
  • Escalate critical issues to relevant technical teams when necessary.
• Product & Process Improvement:
  • Identify system bugs and inconsistencies and report them to the product and development teams.
  • Contribute to improving internal processes, tools, and automation of support workflows.
  • Provide technical assistance to internal teams (Account Management, Customer Support, Product).

Qualifications

• At least 2+ years of experience in fintech, payment systems, PSP, acquiring, or payment orchestration.
• Strong understanding of the payment lifecycle (authorization, capture, refunds, chargebacks).
• Hands-on experience with payment integrations, gateways, or technical payment operations.
• Ability to investigate payment issues using logs, API tools (Postman), and basic SQL.
• Understanding of REST APIs, webhooks, and transaction flows.
• Experience with L2/L3 technical support or payment operations.
• Ability to independently troubleshoot incidents and work with engineering/product teams.
• Strong communication skills and ability to explain technical topics to non-technical teams.
• Fluent Russian and good English level.

Requirements

• Nice to have:
  • Experience with routing logic or multi-PSP environments.
  • Experience with 3DS flows or payment performance optimization.
  • Experience working with monitoring tools (Grafana, Kibana, etc.).

Benefits

• An opportunity to make something great even greater; you can be the reason why we grow, develop, and become the best fintech company on the market!
• Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us.
• Work with coworkers who are passionate about their business.
• Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews.
• The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees.
• Remote type of work.
• 20 days of vacation time; Sick leaves; Additional birthday day off.
• Team building events and corporate parties.