This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

• Conduct telephone interviews as instructed, following all survey protocols.
• Maintain documentation of all telephone study contacts and results of each call.
• Review interviewing materials and CATI screens prior to making the call.
• Organize and turn in completed work in the designated area at the end of each shift.
• Maintain confidentiality of the data collection at all times.
• Maintain good attendance.
• Read verbatim and record data accurately.
• Follow TRC rules and regulations.
• Communicate with the Shift Coordinator and implement study changes.
• Record time sheets accurately and in a timely manner.
• Perform additional duties as instructed.
• Medical terminology knowledge and previous experience with medical and/or health research is a plus.

Qualifications

• Good telephone skills necessary.
• Must speak clear and intelligent English. For Bilingual (Spanish-speaking), must be fluent in speaking, reading, and writing in both English and Spanish.
• Must be able to present materials in a neutral and friendly manner.
• Must have a professional and positive attitude.
• Previous telephone survey and/or call center experience (phone customer service work) preferred.
• High school diploma or GED.

Requirements

• High Speed Internet: 25 mbps or higher (please confirm w/internet provider).
• Must provide their own Windows 11 computer - No Chromebooks - can be a laptop or desktop, with at least 256GB storage.

Required Deliverables

• Weekly payroll invoices.

EEO

DLH Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment. DLH will provide reasonable accommodation to individuals with disabilities and disabled Veterans who need assistance to apply.