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Role Description

Are you someone who lights up a room, drives projects forward, and thrives on challenges? If so, TILT is looking for an Account Manager to partner with our Account Lead in managing branding, marketing, and advertising projects for 2–4 major clients. You’ll collaborate with some of the sharpest minds in the industry; from strategy and creative teams to C-suite executives. If you’re detail-oriented, proactive, and bring contagious positive energy, we want to talk. Healthcare experience is a plus.

Account Manager Responsibilities

• Project Management
  • Create and manage timelines, tasks, and budgets for marketing, branding, and advertising projects.
  • Set up and track projects in TILT’s project management tool (Monday.com), updating as needed.
  • Collaborate with internal teams (Strategy, Creative, Production) to keep them informed on progress, challenges, changes, and results.
  • Take ownership of all assigned projects—including financials and timelines—in partnership with other TILT departments.
• Client Services
  • Build and maintain strong client relationships.
  • Serve as the day-to-day client contact alongside the Account Lead.
  • Lead client meetings and presentations with confidence.
  • Keep clients informed on project status, challenges, and opportunities.
  • Ensure clear, effective communication of client needs.
  • Support client business growth by recommending, fostering, and delivering strategic thinking.
  • Evaluate internal team input relative to client goals and preferences.
  • Prepare and deliver client presentations to explain strategies and solutions.
• Financial Tracking
  • Oversee billing processes, including purchase orders, invoices, and monthly project reporting.
  • Manage project budgets and partner with the Account Lead to forecast and track progress using TILT’s financial system (Kantata).
• Account Growth / Business Development Support
  • Collaborate with the Account Lead to identify new projects and budgets during planning sessions.
  • Contribute to organic growth by developing new business opportunities with existing clients.
  • Draft and manage account/project scopes of work, proposals, and briefs.

Qualifications

• 3–5+ years of experience in account management, project management, or client services within a branding, marketing, or advertising agency (or equivalent in-house role).
• Bachelor’s degree in Marketing/Advertising, Business, or related field preferred (or equivalent experience).
• Experience working with and managing relationships across all levels, including Managers, Directors, and C-suite executives.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint); experience with project management tools (Monday.com a plus); task management and time-tracking software.
• Strong skills in strategic thinking, detail orientation, consistency, reliability, proactive problem-solving, and team leadership.
• High commitment to quality, integrity, and urgency in execution.

Requirements

• Must be authorized to work in the United States (no sponsorship available).

Benefits

• Flexible schedule
• PTOMG! Flexible PTO Policy
• Health, vision, and dental insurance
• Life insurance
• 401(k) with employer match

Work Environment

• Role operates on PST hours.
• Fully remote position with travel to client offices, as needed.
• California-based candidates in Los Angeles and San Francisco highly preferred.
• Also considering applicants residing in Salt Lake City, UT.