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Role Description

The Senior Account Manager will have a hands-on role within our Account Management Team. They are responsible for the shepherding projects on assigned clients, from project initiation through completion.

Key Responsibilities

• Responsible for growing the existing accounts(s) assigned by identifying new opportunities.
• Contributes to new business development activities within the account team.
• Day-to-day client contact (central point of contact).
• Manage multiple pharma manufacturer clients.

Market/Client Knowledge

• Demonstrates ability to think proactively about client strategies and lifecycle management.
• Stays educated on client therapeutic area, products, strategy, and competitive space.
• Continues to learn and applies knowledge to reviews of content and demonstrates understanding through internal and client communication.

Client Relations

• Proactively manages relationship with clients and seeks opportunities to strengthen/build new relationships.
• Demonstrates interest and aptitude in providing strategic recommendations with client.
• Ensures client expectations are met on all levels of project and overall account activity by maintaining ongoing communication (written and verbal) with client and account team members.
• Work with the internal account team to develop detailed and effective plans and monitor all aspects of project lifecycle, including scope, change and delivery.
• Independently leads and facilitates client status meetings and provides timely follow-up on deliverables.
• Adapts and navigates with ease whether it’s a client process or change in direction on a project.

Account Management

• Ability to communicate clearly and concisely in verbal and written form with limited to no oversight.
• Independently identifies when a tactic is not meeting its objectives.
• Identify and communicate alternate approach to internal team and client.
• Prepares statements of work (SOW) for new business or new projects.
• Participates and contributes to brainstorm sessions where new and innovative tactics are designed.
• Conveys credibility and maintains positive, professional image both internally and externally.
• Demonstrates solid presentation skills to client audiences.

Education

• College degree, preferably in marketing, business or science/medicine.

Interpersonal/Leadership Skills

• Demonstrates excellent verbal, written and oral presentation skills.
• Anticipates and brings about change as needed; communicates changes in a way that supports buy-in and long-term success.
• Updates manager on account activity.
• Ability to establish a positive working relationship with the broader APS team and client base.

Professional Skills and Requirements

• Experience in an account management role, preferable in managed care pharmacy or pharmaceuticals.
• Understanding of PBM and health plan payer landscape for managed care pharmacy.
• Experience managing multiple projects simultaneously.
• Comfortable in a client-facing role.
• Proficiency with Microsoft software (i.e. Word, Excel, PowerPoint).
• Excellent written and verbal skills.
• Ability to collaborate and support other APS team members to jointly achieve company and client objectives.
• Excellent time management skills and ability to meet agreed upon deadlines.