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Role Description

The Computer User Support Specialist provides Air Force Life Cycle Management Center, Cryptologic and Cyber Systems Division (CCSD), also known as AFLCMC/HNC or HNC, full IT support, including but not limited to:

• System administration
• User support
• Technical support assistance
• Service request management
• Remote desktop management
• Self-help tools
• Hardware (HW) and Software (SW) direct service desk support

Responsibilities include:

• Install, upgrade, and troubleshoot all hardware and software for the installed customer base.
• Provide on-site and remote technical support to users.
• Provide multi-media coordination and assistance for the setup and execution of conferences, meetings, and Video Teleconference (VTC) operations.
• Fully document support tickets on reported issues.
• Assist customers through the installation of applications and computer peripherals.
• Guide users with simple, step-by-step instructions.
• Provide formal, informal, and On-the-Job Training related to help desk applications, to customers and Military/Government internal staff, as required.
• Conduct troubleshooting when required.
• Support special network user devices and other mission systems and applications deployed within an unclassified/classified environment or network.

Qualifications

• Associate's Degree with 3-5 years of helpdesk support experience.
• Knowledge of common software applications, such as:
  • Web browsing (i.e., Microsoft Edge)
  • Email (i.e., Microsoft Outlook)
  • Word processing (i.e., Microsoft Word)
  • Spreadsheets (i.e., Microsoft Excel)
  • Presentations (i.e., Microsoft PowerPoint)
  • Databases (i.e., Microsoft Access)
  • Photo editing tools
  • Desktop publishing software
  • Scanning tools
• TS/SCI Clearance

Benefits

• Medical, Dental & Vision Insurance
• Flexible Spending Accounts
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off & Holidays
• Earned Bonuses & Awards
• Professional Training Reimbursement
• Paid Parking
• Employee Assistance Program

Company Description

Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.

Integral is headquartered in McLean, VA and serves clients throughout the country.