This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Senior Director / Vice President of Servicing (remote) is responsible for leading PROVE’s servicing organization with the primary objective of maximizing recoveries and minimizing losses across PROVE’s portfolio of financial assets. This role will oversee all servicing operations through a blended workforce of onshore and offshore remote team members, driving execution discipline, data-driven performance management, continuous process improvement, and elite stakeholder communication with law firms, counterparties, and internal partners. The Senior Director / VP of Servicing will ensure PROVE’s interests are protected, recoveries are aggressively pursued, and operations are executed with excellence, professionalism, and compliance.

Primary Responsibilities

• Servicing Operations Leadership:
  • Ensure PROVE’s lien security interests are properly perfected, including ensuring law firms receive adequate notice of assignment of interests.
  • Obtain case status updates from representing law firms at least every 90 days.
  • Secure new legal representation for dropped or abandoned cases.
  • Recover misdirected funds from third parties.
  • Represent PROVE’s interests in bankruptcies, probate actions, interpleaders, and other extenuating circumstances.
  • Provide exceptional customer service and professional communication in all interactions with outside parties.
• Settlement Execution Partnership:
  • Achieve fair, strategic, win-win settlement outcomes in line with PROVE’s client-level targets and performance goals.
  • Drive disciplined follow-through on agreed settlements to convert commitments into actual cash collections.
  • Establish escalation pathways and management oversight to resolve stalled negotiations, disputed balances, or complex settlement situations.
  • Ensure settlement execution reflects professionalism, strategic judgment, and alignment with PROVE’s broader servicing strategy.
• Legal Partnership:
  • Coordinate Legal Demands requesting information or funds owed to PROVE.
  • Support bar complaints against law firms that breach ethical duties leading to financial harm.
  • Support litigation strategies against counterparties who misappropriate or fail to remit funds contractually owed.
• Critical Job Functions:
  • Team Leadership & Performance Management:
    • Lead day-to-day management of servicing operations.
    • Build, coach, and motivate a high-performing remote workforce (onshore + offshore).
    • Drive accountability to daily productivity, output quality, and KPI targets.
    • Develop incentive plans, contests, and engagement programs to reinforce desired behaviors.
    • Maintain a performance-first culture grounded in ownership, discipline, and results.
  • Process Refinement & Operational Excellence:
    • Evaluate existing workflows and identify opportunities to improve efficiency, scalability, and results.
    • Standardize processes and enhance SOPs.
    • Implement QA checks and controls to ensure professionalism, compliance, and consistency.
    • Lead continuous training and development for the servicing organization.
  • Technology & Systems Enablement:
    • Partner with Technology and Data teams to refine PROVE’s servicing platform.
    • Improve workflow automation, data capture, task management, and reporting visibility.
    • Ensure strong data integrity supporting analytics, KPI tracking, and decision-making.
  • Escalation & Complex Case Management:
    • Serve as the primary escalation point for complex, sensitive, or strategic servicing matters.
    • Diagnose issues, design response strategies, and oversee execution.
    • Coordinate cross-department alignment as needed to drive resolution.
  • Data, Analytics & Strategy:
    • Own servicing KPIs and continuously refine scorecards and dashboards.
    • Use data to derive business insights, identify trends, and proactively mitigate risk.
    • Translate analytics into actionable strategy and execution plans.
    • Present servicing performance and strategy insights to executive leadership.

Qualifications

• 7–10+ years of experience in loan servicing, mortgage servicing, receivables servicing, or other financial asset servicing, including 3+ years in leadership. Experience with litigation finance a plus.
• Demonstrated success managing high-performing remote teams, including offshore workforce management.
• Strong people leadership, emotional intelligence, and ability to navigate difficult conversations with internal and external stakeholders.
• Proven experience building processes, scaling operations, and partnering with software/technology initiatives.
• Highly analytical with strong quantitative ability.
• Advanced Microsoft Excel skills required.
• Experience with Power BI or other BI/data visualization tools strongly preferred.
• Excellent written and verbal communication skills.
• Bachelor’s degree required.

Technology Competencies

• Microsoft Teams, Zoom, Windows environment.
• Microsoft Excel (advanced data analytics).
• Salesforce CRM (preferred).
• Power BI Business Intelligence (strongly preferred).

Ideal Candidate Profile

• Performance-driven and accountability-oriented.
• Strategic but deeply execution-focused.
• Operationally disciplined and detail-obsessed.
• Calm under pressure, decisive, and composure-strong.
• Highly professional, articulate, and credible with attorneys and executives.
• A builder — of processes, teams, and systems.