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Role Description

The Medical Receptionist is the first point of service for our patients coming into the practice and is responsible for:

• Greeting, registering, and scheduling patient appointments.
• Verifying insurance eligibility and benefits.
• Collecting co-payments and obtaining routine financial information from various sources to obtain payment plan arrangements and Medicare coverage.
• Answering the phone and acting as a primary source of information to patients in the waiting area.

Additional responsibilities include:

• Performing various clerical duties, including maintaining departmental deposit logs and preparing routine schedules and reports.
• Utilizing analytical skills necessary to maintain provider schedules.
• Ensuring a positive customer service atmosphere and interactions in reception areas.
• Overseeing the waiting area.
• Answering the telephone in a pleasant and helpful manner.
• Coordinating patient movement and reporting problems or irregularities.
• Having a working knowledge of multi-line phones.

Qualifications

• High School Graduate/GED.
• General Studies and Basic computer skills.
• Proficiency in Outlook, Windows-based, and Google Suites based programs.

Requirements

• Preferred: Previous medical office and/or insurance experience.
• Preferred: Bi-lingual skills.