FICO is an analytics company helping businesses make better decisions that drive higher levels of growth and success.

Client Services Director – Auto Industry

Client Services RepresentativeClient ServicesFull TimeRemoteTeam 1,001-5,000Since 1956H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

53 days ago

Salary

$133K - $208K / year

Bachelor DegreeEnglish

Job Description

• Drive strategic planning and execution to protect and expand FICO® Score market share within the auto industry ecosystem. • Develop multi-year growth strategies with detailed industry segmentation and market positioning to optimize go-to-market effectiveness. • Lead cross-organizational auto industry initiatives and high-impact projects. • Serve as primary strategic advisor to the VP of Auto, delivering critical industry insights to the FICO® Scores Leadership Team. • Build and maintain C-level relationships with Auto Lenders, Dealers, and Solution Providers to position FICO® Scores as the industry standard. • Establish trusted advisor status with key clients and industry influencers by aligning FICO solutions with their strategic business objectives. • Generate actionable market insights and develop scalable competitive analysis to inform pricing strategies and market positioning. • Provide thought leadership through client engagements, industry events, and strategic presentations. • Resolve complex client and solution challenges through strategic recommendations on contracting, pricing, and service delivery. • Partner effectively with internal stakeholders and functional teams from solution development through successful deal closure.

Job Requirements

Bachelor's degree required; MBA or advanced degree strongly preferred.
Progressive leadership experience in the auto financing ecosystem with demonstrated success managing executive relationships and delivering enterprise solutions.
Proven track record with auto lenders and automotive dealers (required); experience with data resellers or automotive solution providers preferred.
Knowledge of FICO products and credit scoring methodologies preferred.
Executive-level leadership experience providing strategic guidance to C-suite stakeholders.
Established network of trusted advisor relationships across auto lending and dealership sectors.
Deep credit underwriting and risk management expertise with strong business development acumen.
Proven success in product/service management, strategic planning, and partner relationship development.
Expert-level client engagement skills with consultative selling approach and ability to translate complex business challenges into tailored solutions.
Exceptional presentation and communication abilities, including compelling storytelling and executive-level material development.
Strong analytical capabilities with experience developing market insights and competitive positioning strategies.
Understanding of auto loan securitization and asset-backed securities markets is helpful.
Experience operating effectively in global, matrixed organizations.
Ability to travel 25-50% based on client needs and industry events.

Benefits

An inclusive culture that strongly reflects our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.