iXsystems

Enterprise Storage and Servers, Driven by Open Source

Vice President, Global Support Services – Customer Care

Customer SupportCustomer SupportFull TimeRemoteTeam 201-500Since 2002H1B No SponsorCompany SiteLinkedIn

Location

California

Posted

3 days ago

Salary

$200K - $350K / year

Bachelor Degree10 yrs expEnglish

Job Description

• Define and execute a multi-year strategy for global Support and Customer Care operations • Partner with Operations, Engineering, Product, and Sales leadership to support growth and adoption • Oversee global technical support operations for all TrueNAS products • Drive continuous improvement of support processes • Provide regular executive-level reporting on support health, customer risk, and improvement initiatives

Job Requirements

  • Bachelor’s degree in Engineering, Computer Science, Business Administration, or equivalent experience
  • 10+ years of experience leading teams in a customer-facing or operational role
  • at least 5 years operating at a VP or equivalent executive level in a high-growth, enterprise B2B software or hardware company
  • Extensive experience supporting and operating within enterprise data storage and IT networking organizations
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Proven ability to build, motivate, and lead high-performing teams
  • Strong financial acumen and experience managing operating budgets

Benefits

  • health, dental, vision, disability, and life insurance
  • paid time-off
  • 401(k)
  • health and flexible spending accounts
  • stock purchase plan and more

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