• Support customers through activation and early adoption of IN-Gauge • Act as the primary customer contact during implementation and early adoption • Lead regular customer check-ins (weekly, biweekly, then quarterly as adoption matures) • Provide an extra level of support to newly activated customers • Ensure customers understand how IN-Gauge supports ROI, performance improvement, and frontline outcomes • Deliver application training and feature walkthroughs to customer teams • Track training completion and adoption milestones • Monitor early product usage and engagement • Gather customer feedback on usability, features, and opportunities for improvement • Document implementation progress, adoption status, and key customer goals