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Role Description

As a Senior Engagement Manager, you will collaborate with some of our largest clients to drive the adoption and utilization of the LexisNexis Dynamic Decision Platform, creating impactful business outcomes. You will lead the implementation of LexisNexis Risk Solutions, overseeing the entire lifecycle of projects and engagements. Your primary focus will be to enhance client processes, boost efficiency, and protect customers from fraudulent activity by ensuring they have accurate insights into their customers’ behaviors.

• Design and govern implementation projects, acting as the primary point of contact (POC) and managing all phases of client projects.
• Work closely with Strategic Account Managers to explore opportunities for further integration of LexisNexis solutions into the clients’ operations.
• Present quarterly business reviews (QBRs) to various stakeholders, including executives and business owners.
• Leverage your expertise as a trusted advisor to maintain a pulse on the customer’s needs and objectives.

Qualifications

• Bachelor's degree in the information technology industry or 7+ years of experience in the fraud industry.
• Must be able to travel up to 30% of the time. Valid passport required.
• Demonstrate and effectively use active listening skills to understand client needs.
• Expert-level consultative skills with the ability to collaborate and explore options.
• Expert-level ability to use data quality concepts and tools to effectively resolve client issues, while valuing client needs as high priority.
• Ability to clearly communicate fraud risks and mitigation plans to both technical and non-technical stakeholders.
• Working and demonstrable proficiency in SQL.
• Expert-level ability to use performance management to hire, train, and motivate employees.
• Familiarity with fraud risks, controls, and mitigation strategies in the Insurance and/or Healthcare industry is preferred.
• Expertise in project governance, client delivery, and managing complex implementation projects.
• Strong organizational and multitasking skills to ensure smooth project execution.
• Expert-level oral and written communication skills.
• Expert-level ability to deliver client presentations and performance analysis.
• Demonstrable PowerPoint (and similar tools) skills.

Requirements

• Working and demonstrable proficiency in Python a plus!
• Fraud investigator certifications (or similar) a plus!
• 7+ years client-facing experience preferred.
• Working knowledge of SaaS and “big data” (e.g. Hadoop/Impala) solutions a plus!
• Six Sigma or similar certifications a plus!
• PMP or similar certification a plus!
• Experience analyzing, identifying, or mitigating fraud within Insurance and/or Healthcare environments.

Responsibilities

• Expert-level affinity to try new methods and new approaches to problem-solving.
• Proven research and product skills to analyze an organization's competitive position.
• Ability to collaborate with cross-functional teams.
• Leadership skills to drive project success and coordinate efforts between internal and client teams.
• Expert-level analytical and problem-solving skills.
• Expert demonstration of up-to-date and in-depth product knowledge.
• Knowledge of APIs and system integration to deliver seamless fraud risk management solutions.
• Expert-level relationship building skills.
• Expert-level time management skills and strict adherence to timelines.
• Ability to prioritize and handle multiple requests concurrently.
• Demonstrates ability to work well under pressure.
• Coordinates timely implementation of product enhancements and bug fixes with product management team.
• Works with the product team to further develop knowledge on particular solutions.
• Active participation in product road map discussions as client representative and advocate.
• Other duties as assigned.

Benefits

• U.S. National Base Pay Range: $95,300 - $158,800. Geographic differentials may apply in some locations.
• If performed in New York, the base pay range is $104,800 - $174,700.
• If performed in New York City, the base pay range is $114,300 - $190,500.
• If performed in Rochester, NY, the base pay range is $95,300 - $158,800.
• This job is eligible for an annual incentive bonus.
• Country specific benefits are offered.