Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As the Territory Services Manager, you will lead the development of business strategy and plans through a team of technical field support, project resources, field engineers and professionals, and other resources. Your work will involve responsibility for small project field delivery, emergency call out, and maintenance agreements. You will report to the North America Lifecycle Field Services Manager and work from any one of the following locations: New Jersey or New York. Your work will be primarily remote, with travel to customers within the region.

Your Responsibilities:

• You will oversee the successful daily operations of the Services Engineering department for each customer location.
• You will manage a team accountable for all aspects of automation engineering activities to maintain performance as required by schedule and project timelines.
• Generate, review and control departmental documentation (e.g., SOPs and system reports). Participate in document revisions, providing input.
• Provide leadership and expertise for the automation engineering activities during the tech transfer of new products in the customer's facility.
• Analyze system data to support investigations and lead delivery excellence.
• Establish cross-site relationship with other Rockwell Automation Territory Manager's to maintain best practices.
• Execute continuous improvement for site projects to implement new equipment, technology, processes, or materials as required by our needs aligned to the site objectives.
• As part of the role, you will represent Rockwell Automation at regulatory inspections (internal, external), respond to questions, coordinate responses and corrective actions.

The Essentials - You Will Have:

• A Bachelor's degree or equivalent years of relevant experience
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

The Preferred - You Might Also Have:

• 5+ years of leadership experience
• The ability to travel 25-50% of the time.
• Executive communication skills because you will have direct interaction with Sr. Management and stake holders.
• Extensive technical knowledge as you will be the expert in the team's execution and solutions.
• Knowledgeable on Rockwell Automation business systems
• Enable a culture of inclusion within organization and amongst peers
• Agility in adapting to change

What We Offer:

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• To learn more about our benefits package, please visit at www.raquickfind.com.
• This position is part of a job family. Experience will be the determining factor for position level and compensation.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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Rockwell Automation is an Equal Opportunity Employer including disability and veterans.

If you are someone with a disability and you need assistance or reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7427

We are an Equal Opportunity Employer including disability and veterans. 

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.