This role is responsible for leading the strategy, operations, and continuous evolution of the enterprise end-user computing environment, including Service Desk operations, desktop/VDI platforms, and automation initiatives. The manager will own the full lifecycle of desktop services, ensuring a secure, reliable, and modern workstation experience for a remote-first workforce.

Handle complex customer issues that are escalated by level I and level 2 engineers. Provide technical expertise, collaborating with cross-functional teams, and managing customer expectations during high-pressure situations. Mentor and train junior support staff. Develop and imple...

This role involves leading the Field Service escalation program for installed RAS systems, providing Level III engineering field support, and managing deliverables like technical training and Field Replaceable Unit (FRU) upgrade strategies. The specialist will also act as a services ECO representative in R&D projects and develop/distribute actionable service metrics.

The role involves working at Cadence, a global electronic design automation company, to solve complex technical challenges in technology. The individual will contribute to creating technologies that modern life depends on by supporting customers using Cadence software, hardware, and intellectual property.