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Role Description

Handle complex customer issues that are escalated by level I and level 2 engineers. Provide technical expertise, collaborating with cross-functional teams, and managing customer expectations during high-pressure situations.

• Mentor and train junior support staff.
• Develop and implement processes and procedures that ensure consistent high-quality support.
• Participate in on-call rotations.
• Have a deep understanding of the systems and technologies involved in supporting AWS services.
• Exhibit strong communication and leadership skills.

Qualifications

• Bachelor's degree or foreign equivalent degree in Computer Science or a related field.
• Four years of experience in the job offered or a related occupation.
• Employer will accept six years of experience as equivalent to a Bachelor's degree and four years of experience.
• Must have one year of experience in the following skills:
• Knowledge of distributed computing environments.
• Experience with AWS services or other cloud offerings.
• Experience with network and operating system support.
• Experience in information security and compliance.
• Presenting to an audience containing one or more executive team member(s).

Requirements

• 100% telecommuting permitted; work may be performed from anywhere in the U.S.

Benefits

• Salary Range: $161,138/year to $163,700/year.
• Amazon is a total compensation company; equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package.
• A full range of medical, financial, and/or other benefits.