One platform that seamlessly connects your entire business.
Customer Success Manager – Growth
Location
New York + 3 moreAll locations: New York, Missouri, Pennsylvania, Tennessee
Posted
12 days ago
Salary
$70.5K - $117K / year
Job Description
Job Requirements
- Superb communication and interpersonal skills
- Adaptable and quick to absorb and apply new information
- Strategic thinker who embraces frequent change
- Experience in customer-facing or customer service roles
- Understanding of Customer Success methodologies
- Highly organized, detail-oriented, and self-motivated
- Ability to travel up to 50% for onsite dealership visits and events
- Automotive experience of 5 plus years in dealership and or automotive software is required with strong knowledge of the DMS
- Experience in customer success and/or post sales delivery and enablement experience.
- Strong technology skills preferred, such as with Excel, PowerPoint, AI, etc.
- Experience with CRM systems such as Salesforce.
- Strong familiarity with BI tools such as Tableau, Looker, PowerBI preferred.
- Demonstrated problem-solving and critical thinking skills with a results-oriented mindset.
- Strong time management and organizational skills with high attention to detail.
- High levels of integrity, autonomy, and self-motivation with the ability to break down barriers to success.
- Strong communication (written and verbal) skills to both external and internal audiences
Benefits
- Competitive compensation and generous stock options
- 100% employer-paid top-of-the-line medical, dental and vision coverage
- Great benefits including unlimited PTO, parental leave and free snacks and beverages
- The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
- Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
- Work on the latest and coolest technologies – everything is home-grown and built ground-up
- A dynamic work environment with a strong sense of community and collaboration
- The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
- Exciting opportunities for career growth and development
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