The Enterprise Client Success Manager will drive customer satisfaction, retention, and expansion among the largest accounts by building strong relationships and ensuring exceptional customer value and product adoption. This involves managing all post-sales activities, acting as the main point of contact for influential customers, and delivering success reviews with actionable recommendations.

The Customer Solutions Manager will provide expertise, leadership, and strategic guidance to key customers in the Control States Region, positioning Company as a premier thought leader to drive category growth. This includes producing analytically sound, store-specific planogram recommendations to support strategic partnerships.

The Senior Customer Success Manager will own and grow a book of business by consistently seeking and driving upsell and expansion opportunities that impact the bottom line for both customers and the company. This role involves partnering with key stakeholders up to the C-Suite to progress priorities, monitoring account signals for expansion and churn prevention, and taking ownership over critical customer journey moments.

The Associate will serve as a day-to-day contact for assigned employer clients, supporting senior leaders on strategic accounts by assisting with meeting preparation, reporting, and execution of account plans. Key duties include driving adoption, supporting renewal tracking and documentation, and coordinating internally to resolve operational issues impacting client experience.