• Establish and build customer relationships at all levels of Greenfly’s entertainment and brand customers in North America • Drive renewals and grow Greenfly’s business within customers, working across business units at our customers • Understand the Greenfly platform and app to ensure customers are leveraging functionality to its fullest • Work cross-functionally with Sales, Marketing, Product and Engineering to advocate on behalf of customers and deliver value at every touchpoint • Support customers through on-boarding, including initial setup and training to ensure maximum usage, value, retention and expansion • Create unique playbooks for customers’ advocates with attention to detail • Lead strategic conversations with key stakeholders to ensure the customer is successful in meeting business and Greenfly specific objectives • Own both customer-facing and internal execution and communication • Monitor customer usage and metrics to track adoption, opportunities for expansion and at-risk signs • Work proactively to eliminate any risk for churn • Deliver reports to showcase value, opportunities for improvement and growth, and overall trends • Build out best practices and processes for entertainment and brand customers