• Operationalize CALSTART’s strategic priorities by translating organizational goals into scalable operating models, processes, and performance measures • Establish and oversee an integrated enterprise operating framework that aligns people, processes, systems, and data • Serve as a trusted advisor to the CEO and Executive Team on operational readiness, risk, and execution • Ensure CALSTART has the processes to implement and track annual organizational goals • Lead the end-to-end recommendation on scope, implementation, and adoption of a new ERP system(s) • Oversee the strategic optimization of Salesforce as a core enterprise system • Drive strong change management, data governance, and user adoption across all systems • Lead the design, documentation, rollout, and ongoing implementation of enterprise-wide SOPs • Establish process ownership and governance models to ensure SOPs are maintained, followed, and continuously improved • Partner with Finance and Accounting, People Resources Team, IT, Programs, Legal, Marketing & Communications, and Business Development to align operational practices across the organization • Maintain enterprise operational dashboards and reporting infrastructure that provide leadership with clear visibility into operational health and execution readiness