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Role Description

This position will take a leading role in Gross Margin analytics and cloud cost management for the Genesys Cloud business. This role offers high visibility, direct partnership with senior leaders across Finance and R&D, and meaningful impact on margin performance in a complex, fast-scaling SaaS environment.

• Budgets and Forecasts:
  • Drive forecasting and analysis of cloud infrastructure and technology cost of revenue, including AWS and other strategic vendors.
  • Build scalable models that incorporate usage-based drivers, savings plans, credits, and contract structures.
  • Partner with Accounting to ensure accurate accruals, amortization, and financial reporting integrity.
  • Strengthen financial visibility into infrastructure spend as the business scales.
• Gross Margin Strategy and Insights:
  • Develop unit economics frameworks that connect infrastructure costs to business drivers.
  • Identify margin improvement opportunities through deep cost and usage analysis.
  • Provide data-driven insights to senior leadership to inform investment and optimization decisions.
• Data and Process Optimization:
  • Reconcile complex, fragmented datasets across financial systems and cloud usage platforms.
  • Improve automation, reporting accuracy, and efficiency in recurring analyses.
  • Proactively identify financial risks, anomalies, and optimization opportunities.
• Cross-Functional Partnership:
  • Act as a strategic finance partner to R&D and Product leadership.
  • Support financial transparency around AI investments and cloud scaling initiatives.
  • Translate technical infrastructure data into clear financial narratives.

Qualifications

• 4–6+ years of experience in FP&A, Strategic Finance, Data Analytics, or Consulting.
• SaaS or Cloud business model experience is strongly preferred.
• Exposure to cloud infrastructure cost modeling (AWS or similar) is a significant plus.
• Advanced Excel and strong financial modeling capabilities.
• Experience working with large datasets and BI/reporting tools (Tableau, Power BI, Adaptive, etc.).
• Strong executive communication skills — able to distill complexity into clear insights.
• Self-starter mindset with the ability to operate independently in a fast-paced environment.

Requirements

• This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
• $81,800.00 - $143,800.00

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage.
• Flexible work schedules and work from home opportunities.
• Development and career growth opportunities.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program.
• Adoption Assistance.
• Fertility treatments.