• Manage end-to-end delivery of IT initiatives within the Service Center, ensuring alignment with organizational goals and strategic priorities. • Leverage Hive to develop detailed project plans, timelines, and resource allocations. • Drive execution through disciplined project management methodologies including initiating, planning, executing, monitoring and closing processes. • Act as the primary liaison between IT teams, business advisors, leadership and front-line analysts. • Facilitate clear communication of project objectives, status, risks, and dependencies. • Identify, assess, and mitigate project risks. • Maintain RAID (Risks, Assumptions, Issues, Dependencies) logs and proactively resolve issues to minimize impact. • Monitor project budgets and resource utilization. • Effectively balances competing project constraints including but not limited to scope, quality, schedule, funding, budget, resources, and risk, to manage project success. • Support organizational transformation by applying structured change management strategies to ensure adoption and minimize disruption. • Track key performance indicators (KPIs) and project health metrics through Hive and ServiceNow. • Provide accurate forecasting and reporting to stakeholders. • Create and maintain comprehensive documentation including management toolkits, scorecards, and governance artifacts to support transparency and repeatability. • Identify opportunities to optimize Service Center processes and implement best practices for IT project delivery. • Work closely with technical teams, business units, and external partners to ensure seamless integration of solutions. • Provide guidance to project team members and contribute to building a culture of accountability, collaboration, and innovation. • Connect project objectives to broader organizational goals, ensuring short-term deliverables support long-term business outcomes and ensure project objectives align with IT Service Center best support practices. • Secure necessary resources and gain stakeholder buy-in for project success through effective negotiation and relationship management.