• Lead and manage assigned programs from proposal through closeout, ensuring delivery against contractual requirements, cost, schedule, technical, and quality objectives • Serve as the primary customer interface, building strong relationships and ensuring alignment of expectations, scope, and execution plans • Develop, execute, and maintain program plans; conduct regular internal and external program reviews to track progress, performance, risks, and corrective actions • Proactively identify, assess, and mitigate program risks, issues, and unplanned events to minimize impact to the customer and organization • Foster a collaborative, high-performance team environment by encouraging shared ownership, leadership behaviors, and continuous improvement • Ensure program teams have the resources, tools, and clarity needed to meet regulatory, contractual, and organizational standards • Manage program financials, including forecasting, budgeting, variance analysis, and corrective actions to meet financial objectives • Support proposal development, including responding to RFIs/RFQs, developing ROMs, BOMs, pricing, and staffing plans • Translate customer mission and objectives into account and company strategic goals; contribute to strategic planning and new business development efforts • Define, track, and report performance metrics to measure service delivery effectiveness and identify improvement opportunities • Lead or contribute to process improvement initiatives, compliance efforts, and service performance management frameworks • Analyze workload and performance data to inform staffing plans and operational decisions • Ensure consistent delivery of high-quality services through adherence to organizational standards and best practices