• The Partner Success Manager is responsible for leveraging deep business and industry knowledge to help partners accelerate business value and their ROI with ConnectWise. • This role works in partnership with the Sales, Marketing, and Support team(s) to increase value, retention, partner satisfaction and ultimately the expansion of the ConnectWise footprint by maintaining strong relationships with partners • Provides support to the Sales, Marketing, and Support team(s), with a high attention to detail • Researches, analyzes, and documents findings • May coach, review, and/or delegate work to other team members • Ensures that partners receive maximum value from their investments in the ConnectWise platform • Proposes solutions to partner problems based on the ConnectWise platform and deep understanding of the partners business • Develops an understanding of typical business challenges faced by partners and common objectives to appropriately map ConnectWise platform features and associated business benefits to address their needs • Acts as an escalation point to drive resolution in a timely, proactive manner • Travels to partner locations and IT Nation events • Helps create scalable playbooks and process around partner interactions and profiles that can be used across the entire PSM team • Identifies processes to facilitate cross-functional communication, prioritization, and visibility for requests and escalations