Pioneer of the Connected Operations Cloud
Manager, Enterprise Customer Success
Location
Alaska + 8 moreAll locations: Alaska, California, Connecticut, New Jersey, New York, Maryland, Massachusetts, Rhode Island, Washington
Posted
5 days ago
Salary
$109.5K - $147.2K / year
Job Description
Job Requirements
- 8+ years in Customer Success, account management, or consulting.
- 3+ years in management positions, including recruiting and retaining top talent.
- Experience with $1M+ ACV customers.
- Experience with Enterprise SaaS.
- Ability to travel within the United States for customer meetings and events (up to 25%).
- Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology.
- Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara’s C-suite.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance.
- Solutions-focused with strong problem-solving skills and a bias for action.
- Ability to think big while also executing with excellence.
- Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Demonstrated ability to foster an inclusive team environment that values diverse perspectives.
- Bachelor's degree from a 4-year institution.
Benefits
- Flexible, employee-led remote model
- Professional development stipend
- Comprehensive health and parental leave plans
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