Cranial Technologies, Inc.

Reshaping Children's Lives®

Customer Service Representative – Parent Liaison

Customer SupportCustomer SupportFull TimeRemoteTeam 201-500Since 1986H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

4 days ago

Salary

$18 - $19 / hour

High School1 yr expEnglish

Job Description

• Providing outstanding customer service to our families over the phone • Accurately entering patient registration information and initial appointment scheduling, including identifying potential conflicts or trends for each Clinic schedule • Coordination of information between referring physicians, insurance companies, and our own treatment clinics • Review cost share amounts, co-payments and financial responsibility with our families • Handling variable call-volume on multiple queues, averaging 40 to 70 calls a day

Job Requirements

  • 1 – 2 years’ customer service or related experience
  • 1 – 2 years’ experience with computer software
  • Exceptional communication including phone etiquette and human relations skills
  • Ability to work with people from diverse backgrounds
  • Proactive mindset with the ability to absorb new information in a timely manner
  • Professional demeanor in both written and spoken communication with families, providers, and coworkers.
  • Ability to problem-solve and prioritize daily tasks to manage individual workload.

Benefits

  • Medical, Vision, and Dental Insurance
  • 401k Retirement Plan
  • Flex Spending Plans
  • 3.5 Weeks Paid Time Off plus 7 paid Holidays
  • Life Insurance
  • Short/Long Term Disability Insurance

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