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Role Description

As the Support Services Representative, you play a vital role in our mission to improve lives. Your responsibilities include:

• Sort and prepare incoming paper-based mail.
• Scan incoming paper checks into application(s) for bank processing.
• Review, assemble, and prepare documents to ensure successful and accurate scanning.
• Review and verify prepped documents for accuracy prior to scanning.
• Monitor electronic mail queue in document repository application, review correspondence and route documents to applicable folder.
• Monitor printer(s) for outgoing claims; sort, attach backup document(s) and prepare for mailing.
• Retrieve billing documents through internal systems or external websites and distribute appropriately.

Qualifications

• High school diploma or GED is required.
• One year of work experience is preferred.
• Experience with Microsoft Word and Excel is preferred.
• Ability to work in a fast-paced environment.
• Flexible and adaptable to an ever-changing environment.
• Able to speak clearly and concisely.
• Ability to use a 10-key calculator.
• Experience with Microsoft Outlook.
• Ability to read, comprehend, and act on simple instructions, short correspondence, and memos.
• Able to work overtime during peak periods.

Benefits

• Superior health plan options.
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more.
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service).
• Generous paid time off starting 3-4 weeks annually.
• Student Loan Refinancing Discounts.
• Professional and Career Development Program.
• EAP and travel assistance included.
• Wellness program.
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees.