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Role Description

Robert Half is seeking a Support Specialist I who will coordinate, diagnose and troubleshoot incoming global employee support interactions. Provides Robert Half or Protiviti support services on technical, hardware, and information technology issues reported by employees involving laptops and desktops from local and remote personnel (may include candidate and branch location support as needed) using various remote access methods.

• Provides timely resolution of problems or escalation on behalf of customer to appropriate escalation technical personnel.
• Provides timely case (incident) status updates to management and end-users.
• Supports and maintains effective user relationships.
• Adheres to standard operating procedures and customer service guidelines relating to remote IT support.

Qualifications

• High School diploma or equivalent. College degree preferred.
• A+ & Network Essentials preferred.
• 1 year technical support experience preferred.
• Basic PC troubleshooting knowledge.
• Basic level of experience with using Microsoft Office Suite.
• Basic understanding of Windows OS and remote connectivity methods.
• Effective oral, written, and interpersonal communication skills.
• Ability to work using set processes independently and with others.
• Ability to demonstrate a sense of urgency.
• Ability to share knowledge with team.
• Ability to demonstrate a professional communication manner.
• Adhere to standard of conduct in keeping with RH's LEAD Principles.
• Ability to multi-task and adapt to changing priorities or processes.
• Demonstrated basic problem-solving and organizational ability.
• Decision making ability and time management skills.
• Ability to handle escalated and time-sensitive issues.
• Ability to research issues and exercise judgment.
• Ability to follow directions and procedures.
• Ability to demonstrate reliability and attendance.
• Ability to prioritize work assignments.
• Ability to manage conflict.
• Ability to maintain confidentiality.

Requirements

• The typical hourly pay rate for this position is shown below and is negotiable depending upon experience and location: $21.63 - $31.73.

Benefits

• Benefits are available to contract/temporary professionals, including medical, vision, and dental, and life and disability insurance.
• Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.