Job Description

About FIS

Are you driven by rigor, inspired by impact, and energized by what’s next? At FIS, you’ll engage with the most consequential challenges at the intersection of financial services and technology. We operate with the conviction, discipline, and pace expected by the world’s most exacting stakeholders. Our edge is our people—individuals who combine judgment with curiosity and deliver results through openness, ownership, and craftsmanship.

About the team

We are a discreet, high-performing group entrusted with supporting a marquee client in Puerto Rico. You’ll be surrounded by colleagues who collaborate with clarity, share knowledge generously, and hold one another to a high bar. We win as a unit and amplify each other’s strengths—always.

What you will be doing

You will be the trusted first point of resolution for remote technical needs across applications, endpoints, and core services—owning issues end-to-end or mobilizing the right partners when escalation is warranted.

• andle access administration in Active Directory and perform account lifecycle maintenance.

• Configure computers with operating systems and applications. (no on-site visits or equipment pickup)

• Manage mobile devices and authenticators via Azure.

• Work with precision and document actions with clear, concise notes.

• Support a remote-first operating model as the team continues its transition to increased remote work.

What you bring

• Proven experience with service desk operations and enterprise ticketing platforms.

• Practical understanding of SLAs and remote support environments.

• Strong technical depth across Windows, printers, and scanners.

• Ability to diagnose and resolve Windows issues methodically.

• A calm, service-oriented presence on technical support calls.

Added Advantages

· Background in technical call centers, service desk, or desktop support

· Proficiency in Windows/application installation and fault isolation

· Experience supporting mobile devices and modern authentication solutions

What we offer you

• A culture built on collaboration, accountability, flexibility, and respect.

• The opportunity to tackle mission-critical problems in financial services & technology.

• The ability to work remotely from home on select occasions.

• Meaningful pathways for professional and personal growth.

• A competitive total rewards package.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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