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Role Description

As the Technical Service Manager, you will lead the technical interface with key customers in the wide web flexographic and gravure printing segments. Specializing in water-based and solvent-based inks and coatings, you will oversee technical support activities, manage customer relationships, and ensure successful product implementation and performance. This leadership position drives technical excellence, supports business growth, and ensures high customer satisfaction through expert service delivery and collaboration with internal and external teams.

Key Responsibilities

• Manage and lead technical support for wide web flexo and gravure customers, ensuring optimal use of water- and solvent-based product lines.
• Oversee on-site troubleshooting, ink optimization, and product performance evaluations.
• Coordinate and lead press trials, product introductions, and technical audits at customer facilities.
• Collaborate with R&D, sales, manufacturing, and regulatory teams to deliver tailored technical solutions that meet customer needs.
• Develop technical service strategies that support customer retention, growth, and innovation.

Qualifications

• 5+ years in a technical role supporting wide web flexographic and/or gravure printing.
• Proven experience with water-based and solvent-based inks and coatings used in flexible packaging.
• Demonstrated ability to lead customer-facing technical engagements and manage technical projects independently.
• Strong knowledge of pressroom processes, ink/substrate interactions, drying systems, and surface treatments.
• Skilled in color matching, print troubleshooting, and print defect analysis.

Preferred Skills

• Experience with color management systems (e.g., X-Rite).
• Understanding of lamination, coating, and post-print converting processes.
• Familiarity with VOC compliance, safety protocols, and system regulations.