• Act as the trusted IT partner for Sales, Service, and Marketing departments, building strong relationships. • Collaborate with functional leaders to define priorities and develop a technology roadmap that supports business objectives. • Translate business needs into clear technical requirements and ensure solutions align with enterprise architecture and standards. • Identify and outline solutions to business challenges, leveraging technology to improve efficiency, customer experience, and revenue growth. • Facilitate communication between business stakeholders and IT teams to ensure clarity, alignment, and timely delivery of projects. • Monitor and report on the progress of initiatives, ensuring transparency and accountability. • Partner with functional and technical teams to prioritize new initiatives and requests against the existing commercial portfolio. • Collaborate with technical developers and administrators to implement enhancements and customizations. • Stay current with releases and new features of enterprise applications to advise key stakeholders on improvements. • Troubleshoot issues and support users when needed.