Senior Business Process Consultant

Level: Senior
Location: Remote USA
Travel: Up to 15%

Degree of Independence

Performs work with support and an increasing degree of independence. Works under guidance from senior team members while developing business processes and ServiceNow knowledge.

Experience Requirements

• Professional Services Experience: Required

• ServiceNow Experience: Required

Job Summary

The Associate Business Process Consultant supports the design, testing, and implementation of ServiceNow Employee Workflow applications and processes. This role focuses on understanding client business needs, assisting in process design, and contributing to the delivery of high-quality, repeatable, and value-driven employee experiences.

Job Duties & Responsibilities

• Support project initiation activities, including pre-work questionnaires and workshop agendas.

• Assist in discovery and design workshops throughout the project lifecycle.

• Help discern client business processes and employee service delivery needs.

• Support gap analysis of current and future state processes; assist in identifying solutions from a people, process, and technology perspective.

• Contribute to the design of repeatable, high-value processes and employee experiences using best practices.

• Deliver guidance and assist in implementation of processes in partnership with project team members.

• Support consultation on options, including pros, cons, and risks, to solve business process problems.

• Author and peer-test user stories to support technical configuration.

• Support evaluation of risks in proposed configuration and process designs; anticipate, mitigate, and resolve issues throughout the project lifecycle.

• Guide, design, and/or facilitate UAT activities as defined in the statement of work.

• Participate in internal projects or initiatives to improve tools, processes, and organizational efficiency.

Certifications

• ServiceNow CSA Certification

• ServiceNow CIS-HR Certification 

• ServiceNow HRSD Professional-Plus Suite

Values in Action

• Basic workshop facilitation skills

• Basic understanding and application of process design principles and best practices

• Ability to learn discipline-specific software (Lucid, Visio, or comparable solutions)

• Ability to produce high-quality work in a collaborative environment

• Ability to learn from written materials and demonstrations

• Ability to deliver design-related items that are complete, high quality, on time, and deliver valued outcomes