Job Summary

Manage logistics and customs for inbound shipments, lead DSO/OSO operational readiness, and support new territory expansion. Work cross-functionally to improve delivery performance, streamline operations, and support strategic account growth.

Supervisory Responsibilities

• None

Essential Functions, Duties & Responsibilities

Logistics & Trade Expert

• Manage day to day import operations from Asia: documentation accuracy, customs broker coordination, and carrier scheduling.
• Monitor all inbound shipments; proactively communicate clearance status, holds, delays, and mitigation plans.
• Advise Customer Support of any local customs holds impacting delivery timelines.
• Communicate delivery schedule changes, new ship dates, and mitigation steps to stakeholders.
• Coordinate with regulatory on logistics gaps and recommend process improvements.
• Ensure import documentation (Commercial Invoice, Packing List, HS/HTS codes, Incoterms, etc.) is accurate and compliant.
• Partner with freight forwarders, 3PLs, and couriers to secure on-time deliveries.
• Collaborate with Finance and Operations on landed cost accuracy and intercompany charges.
• Track lane performance, analyze costs, and recommend operational improvements.
• Stay current on customs regulations and update SOPs and stakeholders accordingly.

DSO/OSO (Group Account) Operational Readiness

• Lead operational setup and readiness for DSOs/OSOs headquartered in Asia.
• Serve as the operational point of contact for group accounts.
• Drive cross-partner process improvements and operational initiatives.
• Build and maintain operational dashboards.
• Resolve escalations and improve overall group account experience.

New Territory Expansion

• Support operational planning for new North American market entries.
• Evaluate logistics, customs, and fulfillment requirements for new territories.
• Support system setup requirements for new territories.
• Assist with risk assessments, contingency planning, and pilot execution.

Travel Requirements

• Up to 10% domestic and international travel

Required Skills and Abilities

• Bachelor’s degree in Supply Chain, Operations, Business, or related field.
• 3+ years of experience in international logistics or import operations.
• Strong knowledge of customs compliance, FDA and CBP regulations, HS/HTS, and Incoterms.
• Experience supporting complex or multi-site customers preferred.
• Strong analytical, communication, and problem-solving skills.
• Ability to work independently in a fast-paced environment.
• Medical device or healthcare operations experience preferred.

Physical Requirements

• Regular communication via phone, email, or virtual meetings.
• Prolonged periods sitting and working at a computer.
• May require unpredictable hours during emergencies.