• Report to the Project Manager and Manager of the Executive Assistant team • Assist clients as directed • Maintain client relations and refine internal processes that support COYL and clients • Manage communication between various clients’ upper management and employees, liaising with internal and external executives on projects and tasks • Plan and orchestrate work to ensure the client’s priorities are met, organizational goals are achieved, and best practices are upheld • Manage the professional and personal needs for various clients • Track detailed records in timekeeping system • Coordinate complex scheduling and extensive calendar management • Manage, coordinate, and arrange our virtual client’s travel and travel-related activities • Perform administrative and office support, such as typing, dictation, spreadsheet creation, faxing, and maintenance of filing system and contact database • Maintain professionalism and strict confidentiality with all materials • Track action items and follow up with the client and internal team members • Assist with meeting preparation including agendas, materials, note-taking, and follow-up items • Support operational tasks such as CRM updates and workflow coordination • Organize client communications • Return phone calls and relay messages • Plan client events • Respond to all requests within a maximum of 4 business hours • Navigate priorities while multi-tasking • All other tasks as needed